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DESCRIPTION OF SERVICES

• Outplacement Preparation
• Strategic Planning
• Notification Training
• Community Leadership\ Community Resources
• Stepping Up To The Challenge (A Guide for Managing Workforces in Transition)

INDIVIDUAL OUTPLACEMENT SERVICES

• Managerial/Professional/Individual
• Co-Managed Program
• Power Search
• Internet Based Support
• Remote Program

GROUP OUTPLACEMENT SERVICES

• (Salaried/Hourly)
• Orientation Sessions
• Job Search Skills Workshops
• Individual Career/Life Planning
• Individual Resume Construction
• Video Interview Practice
• Transition/Job Lead Center
• Education Fair(s)
• Job Fair(s)
• Community Resources Workshop

SPECIALTY WORKSHOPS

• Money Management & Financial Planning
• Retirement Exploration
• Self-Employment Exploration
• Managing Change
• Family Roundtable Discussion
• Stress Management
• Community Outreach
• Open Group Outplacement Workshops

HUMAN RESOURCE SERVICES

• Assessment
• Executive Coaching
• Image Counseling
• Partner Relocation Career Coaching

TRAINING AND DEVELOPMENT

• Employment Law
• Tracking & Documenting
• Performance Appraisal Process
• Selection Interviewing

LEADERSHIP DEVELOPMENT SERIES

• Effective Leadership Practices
• Leading Productive Meetings

ADDITIONAL CONSULTING SERVICES

• Organizational Development
• Executive Development
• General Human Resources

OUTPLACEMENT PREPARATION SERVICES

The decision to release employees is a difficult process. Once hard choices are made, employers must move forward by choosing an outplacement firm they can trust to protect the dignity of all employees, control rumor, preserve the integrity of the business, and maintain a credible public image

WE TAILOR OUR SERVICES TO MEET YOUR NEEDS.

STRATEGIC PLANNING

Compass Career Management Solutions will provide assistance in developing strategic and communication plans and also contingency plans as they relate to possible closing scenarios. Issues include but are not limited to:

1. Community and political considerations.
2. Media considerations.
3. Employees remaining in the division following the closures.
4. Union/Labor (if applicable) and local management considerations.
5. Terminated employees and their families.
6. Timing and orchestration considerations.
7. Productivity and labor-related costs.
8. The development of reasonable and measurable objectives related to the closing process.
9. The development of a master strategy to support those objectives.
10. Identifying and compensating for the cultural differences at each affected location.
11. Customer relations as impacted by reductions.

NOTIFICATION TRAINING

To assist managers and supervisors charged with delivering the termination message in the preparation for the meeting; to communicate specific information effectively and sensitively; to minimize supervisor and employee trauma; and to ensure that company property and materials are returned.

Agenda includes:

• Background – Termination Policy, Paperwork, Process
• Setting – When, Who, Why, Timing
• Process – Manager’s Role, H.R.’s Role
• “Script” Development and Rehearsal
• Dealing with Employee Reactions
• Termination Checklist
• Severance Benefits Package
• Closing and Post Process Activities

COMMUNITY LEADERSHIP

Compass Career Management Solutions will assist in spearheading community initiatives on behalf of affected employees. Measures include but are not limited to:

• Relevant demographic and cultural research.
• Analysis of future economic development in the area
• Meetings with political and community leaders regarding health and welfare concerns of affected employees at the appropriate time.
• Coordination and third-party leadership with relevant public and private resources including: Dislocated Worker Programs, Workforce Investment Boards, Placement Services, Staffing Agencies, EAP Service, Vocational Rehabilitation Agencies, Library, Adult Education Services and Pertinent Funding Sources, Community Service Organizations
• Incorporating all relevant services into a seamless program to the benefit of affected employees.

COMMUNITY RESOURCES

Compass Career Management Solutions will assist in maintaining a positive community image throughout the downsizing process by:

1. Assisting in the design and implementation of a proactive media strategy for affected regions.
2. Designing and facilitating community outreach seminars as needed to targeted service and religious organizations.
3. Maintaining respect for and working within the cultural boundaries of each local political/community system.

STEPPING UP TO THE CHALLENGE SEMINAR
A GUIDE FOR MANAGING WORKFORCES IN TRANSITION

This is a half-day workshop, taught in a small group format, focuses on the issues that managers and supervisors face in a downsizing or closing environment. The workshop is preceded by a survey to determine specific areas of concern to each participant. This workshop was developed by managers who have personally experienced the challenges of managing major downsizings and ultimately the closings of several large manufacturing facilities.

• What to Maintain
• What to Avoid
• What to Promote/Help
• A Model for Goal Setting

• How People Cope
• Violence & Threats
• Other Reactions

• Set Specific Goals
• Plan, Plan, Plan
• Communicate
• A Model for Motivation
• Problem Solving
• Conflict Resolution

• To Other Employees
• To the Community
• To Yourself and Your Family

• To the Pre-survey
• Open Q & A

(Executive, Managerial, Technical, and Professional Employees)

Many transition programs are packaged in prescribed, time-limited modules. The package is presented within a pre-defined framework, with little flexibility. For example a three-month transition program ends 90-days from its start date. Our Co-Managed© approach allows the candidate and the counselor to decide together what is the agenda for the continuing program, frequency of services, when they will be scheduled and when services are completed – a truly customized program. You, the employer, can establish a budget, rather than a program.

All candidates receive these Core Services:

• Individual Career Transition Management Counseling
• Voice mail, telephone answering service, resumes, personalized services, Internet training, database research and training, career transition support and manuals.
• Development, editing and printing of resumes. Printing of matching personalized stationery. No limit for changes or quantity used.
• PowerSearch – a personalized, multimedia supplement to outplacement counseling that includes a comprehensive 320-page search manual, accompanying video, and audio-tapes.
• Employment Talk – an Internet-based supplement. Portability to any location allowing the candidate to access his job search records, identified resources, copies of resumes, calendar, sample cover letters, etc. from any where.

The following services are available for candidate-counselor use:

• Individual Counseling - Counseling sessions focus on unique needs and interests including job search techniques and strategy, self-employment or retirement coaching and support.
• Assessment - Application and interpretation of assessment instruments including in-depth feedback from a highly trained and certified professional. Included are skills, personality, interests, values, and communication style instrument.
• Skill Development - Networking techniques and interviewing skills. Video-tape feedback to improve presentation skills. Database Research - Computerized database of companies, recruiters, key players, products, and services. Personalized access from the candidates home is available.
• Office Use – Private and open workspace access, administrative services – word processing, telephone, fax, copier, computers, Internet, library access.
• Special Services – Financial counseling, in-depth research, partner counseling, computer training, business plan review and entrepreneurial coaching, image communication consulting, etc.
• Additional options - On-site, post-termination counseling, Placement assistance through full-time personnel dedicated to job development and placement. Assistance continues through placement, Mentoring by executives who have successfully completed outplacement. Services continuing throughout the client’s business career. Actual services provided will vary depending on the service program selected.
• For Remotely located individuals - an efficient, full-service executive outplacement program to displaced executives living beyond convenient commuting distance to our offices

WORKSHOPS

Includes interested partners, spouses and adult children. Format: Lecture, video, audio, small group discussions, local specialists as guest speakers, workbook, handouts, and homework.

Salaried and Hourly Employee Formats

Conducted in three to four hour sessions in one, two or multiple day format encompassing nine, twelve, fourteen, or sixteen hours of classroom participation. Includes interested spouses. Lecture, video, audio, slides, small group discussions, local specialists as guest speakers, workbook, handouts and homework.

Job Search Skills Workshop Topics covered include:

• Coming to terms with job loss
• Career/life reconciliation
• Decision-making
• Job targeting
• Documentation of skills, interests and work ethic
• Resume development
• Job search strategies
• Internet & library usage
• Networking
• Job development
• Written Communication -Cover and thank you letters
• Telephone communication & marketing
• Interview philosophy and strategies
• Job-search management
• Salary negotiations
• Classified advertising

Separate individual counseling sessions intermittently occur between workshops:

Private resume construction session

• Minimum 1 hour private counseling
• Resumes professionally formatted, typed and stored
• Unlimited and lifetime editing/update
• Resume package includes: High-quality bond or other quality paper, 50 resumes, 25 matching letterhead and envelopes.

Video interview coaching

• Minimum 1 hour private counseling
• Review and discussion of interview
• Interview coaching and review utilizing video camera

Individual Career and Life Planning

• Each employee will have the opportunity to meet One-to-One with a senior counselor to discuss and review personal situations. Sessions will be as long as necessary but typically last one hour. The purpose of this session is to allow employees to begin to identify issues that may have a negative impact on their ability to manage their impending change and discuss resources to allow them to advance career and life opportunities. Topics to be discussed include: general finances, health and personal habits, family support issues and important relationships, stress, career issues, recreation and leisure activities, and communication.

Retraining & Education Fair

This moderated session will provide participants with information concerning available Dislocated Workers training opportunities, public and other available funding, and additional career transition support services In one central location, employees will be able to access pre-approved local colleges, universities, educational institutions and trade schools. Available information includes:

• Career Opportunities
• Admissions Information
• Financial Assistance
• Special Training Options
• Representatives from Local Workforce Board, ESC, etc

Community Resources Workshop

Provides participants with information concerning the “special” local area resources available to individuals and families in transition. In one central location, employee can access a wide variety of resources for personal use or for sharing with others.

• Community Service Organizations
• United Way Agencies
• Local Support Groups
• Veterans Administration Reps.
• Financial Assistance Agencies such as Consumer Credit Counseling
• Vocation Rehabilitation
• Social Services

Specialty Workshops

MONEY MANAGEMENT AND FINANCIAL PLANNING WORKSHOP

Designed to provide participants with a practical, hands-on approach managing their current and future financial needs. Participants will learn how to identify and understand their financial status, to understand the choices that exist, and to plan all aspects of finances - budgeting, investments, benefit plan management, insurance, and estate planning. The workshop deals with extensive family matters, spouse/partner participation is useful and encouraged. Workshop Format: 4-hour, group, lecture, audio-visuals, handouts; TAUGHT BY CERTIFIED FINANCIAL PLANNER who does not sell products! We prefer to partner with company plan administrators to discuss:

• Tax Implications and Laws Affecting all Aspects of Termination Benefits, Including Severance, Pensions, Savings Plans, and Profit Sharing
• Financial Planning and Budgeting
• Insurance Issues – Life, Health, Auto, Liability, Disability
• Real Estate (Both Local and National Markets)
• Credit Management - Protecting Credit, Dealing with Creditors
• Investments – Principals of Investing, Risks, Explanation of Terms
• Estate Planning
• Where to Find Answers

SELF-EMPLOYMENT EXPLORATION –dare to dream

Owning a business has always been a part of the American Dream; and today more than ever before, people are considering this option to career transition.

Built around a one-day group workshop, this exploration of the entrepreneurial spirit begins as a journey of learning, covering: the aspects of starting your own business from set-up to management of finances, marketing, forms of business, and record keeping. Interested spouses and partners are encouraged to attend. Format: lecture, audio-visuals, mini-groups, workbook, handouts. Guest speakers from the local area such as small business CPA, SBA, AND FRANNET. Topics Include:

• Why Self-Employment?
• Financing
• What is Success?
• Entrepreneurial Profile
• Marketing vs. Sales
• Local and Internet Based Resources
• Business Structures
• Legal Issues
• Franchisee Opportunities
• Recording Keeping
• Accounting Tips
• Product or Service?

RETIREMENT EXPLORATION

(YOUR FUTURE PLANS)

A retirement education workshop designed to address the needs and concerns of employees and their partners, who are contemplating the transition to retirement. 7-8 hours in length. Includes interested partners & spouses. Format: Lecture, audio-visuals, mini-groups, MBTI assessment, guest specialists, workbook, handouts. GUEST SPEAKERS INCLUDE: ESTATE ATTORNEY, NUTRITIONIST, AND SOCIAL SECURITY REPRESENTATIVE. Topics include:

Reinventing Yourself After 50

• New Possibilities for Your Second Half-Century
• Barriers to Exploring New Paths
• Four Circles of Life

Discovering Who You Are: Personality Type and the MBTI

• Myers-Briggs Assessment Tool
• Scoring, Validating, and Interpreting the MBTI

Explore the Four Circles of Life

• Transforming Your Work Life - Volunteer Work – Paid Work
• Rediscovering Learning
• Finding Ways to Play
• Focusing on Relationships
• Achieving Balance in Your Life

Journey of Reinvention

• Coping With Stress
• Steps in the Reinventing Process

Clarify Your Current Financial Position

• Snapshot of your current Financial Position
• Impact of Social Security
• Trusts, Wills, and Estates

MANAGING CHANGE FOR THE NEW WORKPLACE

This workshop is designed to help all employees, regardless of length of service, look constructively at their careers and lives and set realistic goals for increasing their levels of effectiveness and satisfaction. Employees learn to deal successfully with change by reorganizing their thinking in a positive way, to leverage change to their advantage and to make constructive future plans. Class size should be limited to 20 or less employees.

AGENDA

• Trends in the New Workplace
• Understanding and Dealing with Change
• Behavior Reaction to Change
• Developing a Positive Attitude & Barriers to Success
• Transitional Growth
• Career/Life Check Up and Decision Making
• Resistance to Change
• Foundation Skills and Personal Mission
• Comfort vs. Discomfort
• Positive Aspects of Change
• Methods and Practical Examples to Effectively Deal with Behavior Reaction

FAMILY/SPOUSE ROUNDTABLE

Three to four hour open discussion session in small groups for families and spouses to discuss concerns and questions, identify support roles during transition and review the job change process. Facilitated by senior counselor, former displaced spouse and young adult. Topics include:

• Evaluating Options
• Adapting to change - Life, Family, Job
• Understanding the Job Loss/Search
• Process Putting a Support Plan in Place
• Being Aware of Community Resources
• Supporting Tough Decisions
• Contributing to a Successful Transition Process

STRESS MANAGEMENT

This customized, three-hour workshop will enable managers to achieve the following objectives:

1. Identify and recognize stress in oneself and others
2. Locate the specific sources of stress associated with organizational change
3. Learn how to effectively separate their personal stress from their personnel generated stress
4. Know strategies for managing stress in the workplace

This interactive session, taught by a Psychologist, or Senior Consultant, specializing in career counseling, will utilize individual, small groups and large group activities.

COMMUNITY OUTREACH AND AWARENESS SEMINARS

Generally conducted as a “community breakfast” with a target audience of community leaders, ministerial association, service groups etc. Lecture, audio-visuals, workbook, handouts, question and answer period. TAUGHT BY SENIOR Compass Career Management Solutions consultants, in conjunction with designated company representatives. Agenda developed around the following topics:

• Overview of career/life inventory
• Overview of outplacement
• Questions and answers

OPEN GROUP OUTPLACEMENT WORKSHOPS

For corporate sponsored individuals, a cost effective 2 to 3-day program designed to assist your released employee. Assess career direction and goals; build a strong and attention-getting resume; learn communication and presentation skills; and develop the techniques necessary to conclude a successful job search.

HUMAN RESOURCE SERVICES

ASSESSMENT

Career Assessment is an integral part of comprehensive career management services. The practice standards of leading professional associations advocate the judicious use of career assessment to facilitate personal understanding and development. The purpose of assessment is to aid the coach and the candidate in designing a plan for solving the career challenge. The assessment is not the end of the plan, but the beginning of the action plan development! Our Process:

Need Assessment: The coach/consultant discusses with our in-house Psychologist (Career Management) how the candidate’s level of understanding contributes to the candidate’s career management challenge. The outcome is two-fold:

1. Determination as to whether assessment is the appropriate intervention
2. Which attributes or characteristics should be assessed?

Test Selection and Administration: Selection of the appropriate assessment instrument and preparation of the candidate for self-administration.

Interpretation: Facilitated by Career Management Psychologist, descriptive data is provided to the candidate and the counselor. Recommendations for resolution are made.

Action Plan Development and Implementation: The integration of assessment results into a do-able Career Management Plan.

Career-related assessment categories with which we are proficient:

• Career Development/Career Planning
• Personality
• Values/ Interest
• Supervisory/ Managerial Rating
• Family Influences
• Abilities/Skills

To protect the candidate against misuse and potential harm, the practitioner complies with professional codes of ethics governing the sound use of educational and psychological instruments. Graduate-level courses in test procedures and measurement concepts, as well as supervised field experience, provide the foundation for the proper and best use of assessment techniques.

EXECUTIVE/CAREER COACHING PROGRAM

When is coaching necessary? As a mechanism for solving career and work performance challenges, “coaching” has an established track record at the senior executive level and, during the last two decades, it has been successfully applied to individuals at managerial and staff levels. Three general purposes of coaching are: 1) Improvement-- to modify some existing workplace behavior or attitude that negatively impacts an individual’s present satisfaction and organizational success; 2) Enhancement-- the learning of some behavior or attitude essential for the individual’s career advancement and the organization’s future competitiveness; 3) Transition--assessment of current career status to determine how the pursuit of employment options outside the company would be mutually beneficial to the individual and the organization.

What is Coaching? Coaching is a set of coordinated interventions conceived within a confidential, one-on-one relationship between a valued worker and a “trainer.” The goal of coaching is to expedite attitudinal and/or behavioral changes that are essential for individual and organizational success. Change is achieved through use of the following:
Consultation with key decision-makers to specify the issue(s) to be addressed, the desired outcomes, and the available resources.
Consultation with the target individual to identify the scope and sequence of developmental action steps necessary for achieving movement toward the identified outcome.
Challenge and support the target individual’s self-change efforts for performance improvement or determine if other conclusions have developed.
The coach accomplishes the following tasks in helping the worker in the discovery and change phases of the process: 1. Listen 2. Clarifies 3. Mediates 4. Trains/educates 5. Follows-up. The effective coach uses discussion, assessment, and analysis to effect sustainable change.

How is coaching beneficial? The unique potency of coaching originates from two primary sources. 1) It captures the benefit of perspective that someone external to the organization brings to the business or career challenge. 2) The use of an external consultant (i.e., “coach”) with knowledge bases in both human behavior and organizational dynamics assures that the solutions are measurable, sustainable, and coordinated with the organization’s needs.

Consultant Capability. Dr. Michael Hall’s ability to facilitate attitude and behavior change in others was gained over two decades of involvement in psychological and counseling services. More important than his terminal degree in the behavioral sciences (Ph.D., Counseling Psychology), he has delivered career management services to workers at the staff and managerial levels across various industries. Additionally, he has designed and conducted seminars on topics related to career satisfaction and success for international conferences. Dr. Hall will serve as the lead coach.

IMAGE COACHING

Conducted by our Certified Image Counselor, Image Coaching Services include:

1. Evaluation: Image assessment to ascertain candidate’s self-perception, awareness of the relationship between presence and performance, and motivation for change.
   • What is “professional?” What is “image?” Why is a professional image important or necessary?
   • Components of a professional image
   • Image as a function of communication
   • Image awareness
   • Self observation
2. Impression Management: Creating a positive first and lasting impression.
   • Qualities/characteristics first noticed
   • The 3 important “A’s”--Assumptions, Associations, Actions
   • Strategies for a positive impression
   • Body language and projecting confidence (i.e. eye contact, handshake, facial expression, posture)
   • Building “social capital” /corporate protocol
   • Self observation
3. Wardrobe Strategies: Building a management level wardrobe.
   • Factors in Selecting Attire
   • Authority Dressing
   • Accessories
   • Shopping Tips
   • Color
   • Closet Analysis/Wardrobe Assessment
   • Image Spoilers
   • Business Casual
   • Self Observation
4. Grooming: Attention to detail
   • Hairstyles
   • Nails
   • Make-up
   • Self Observation

TRAINING AND DEVELOPMENT

MANAGEMENT DEVELOPMENT FOR THE 21ST CENTURY

FUNDAMENTALS OF SUPERVISION
SUPERVISOR’S ROLE IN EMPLOYMENT LAW

Taking a “risk management” approach, participants will learn their legal responsibilities in the employment process and how to minimize associated legal risks – both personal and company. This workshop is customized to address the client’s specific employment policies and practices.

TRACKING AND DOCUMENTING EMPLOYEE PERFORMANCE
Participants will learn and practice formula for documenting performance, which includes elements of coaching to improve performance, as well as elements of legal documentation to support an appropriate course of action. This workshop is customized to reflect the client’s desired procedures regarding performance documentation and tracking.

THE PERFORMANCE APPRAISAL
This workshop will introduce participants to performance appraisal as an ongoing process-beginning with mutually setting performance objectives, discussing performance at regular intervals, and finally summarizing performance at the end of the appraisal period. Customization is available.

PRODUCTIVE SELECTION INTERVIEWING
Participants will learn how to plan a logical, structured interview so they can obtain the most accurate information from candidates and, consequently, make a selection decision based on relevant facts.

LEADERSHIP DEVELOPMENT SERIES

EFFECTIVE LEADERSHIP PRACTICES
Explores leadership beliefs, their resulting behaviors, and the effects of those behaviors on employees’ productivity. Through 360° feedback, participants will evaluate their own behavior against a validated behavioral model, as well as learn from three employees’ perceptions of their leadership styles. Guidelines will be presented to ensure a productive outcome as participants share feedback received with the three employees who provided it. The outcome will include implementation of an action plan.

LEADING EFFECTIVE MEETINGS
Learn how to maximize productivity in meetings by attending to both task and process; additionally, techniques in handling dysfunctional behaviors will be explored and ways to document meeting content for optimal follow-up.

ADDITIONAL CONSULTING SERVICES

ORGANIZATIONAL DEVELOPMENT

• Needs Assessment
• Curriculum Development
• Competency & Performance
• Quality Potential Analysis
• Models

EXECUTIVE DEVELOPMENT

• Strategic Planning
• Corporate vision/mission development
• (Leadership Development built of 360° feedback)
• Models For Management

GENERAL HUMAN RESOURCES

• Employee Handbook Design
• Employee Orientation Design
• Policy/Procedure Manual Development
• Performance Appraisal System Design

For a complete list of services, e-mail your request to:
info@compasscareer.com


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